Privacy Policy

Effective date: 18 December 2025
Website: https://www.innerglowacademy.org/
Business name: Inner Glow Academy (“IGA”, “we”, “us”, “our”)
Provider: Anupama Borgohain
Address: Flat 603, Tower 7, Unitech Horizon, Sector Pi 1&2, Greater Noida, UP, India 201310
Phone: +91 9650310355
Email: fitassam.org@gmail.com

Purpose of this Privacy Policy. This Privacy Policy explains how Inner Glow Academy (“IGA”) collects, uses, shares, and protects personal information when you visit https://www.innerglowacademy.org/, purchase services or products, contact us, or participate in our coaching sessions, programs, community spaces, and merchandise purchases.
Who we are. IGA provides online meditation, wellness education, lifestyle support, and health coaching services provided by Anupama Borgohain, and may also offer branded merchandise (including print-on-demand items).
Information we collect. We may collect the following categories of information: (a) identity and contact details such as name, email address, phone number, billing/shipping address; (b) account information such as login details (if accounts are enabled on the website); (c) order and transaction details such as products/services purchased, payment status, invoices, and customer support messages (note: we do not intentionally store full card details; payments are handled by payment processors); (d) coaching-related information you choose to share, such as wellness goals, preferences, and session notes, which may be sensitive in nature depending on what you provide; (e) technical and usage information such as IP address, device type, browser type, pages viewed, and approximate location derived from IP; (f) communications and feedback such as messages you send us and reviews/testimonials you submit; and (g) merchandise-related information such as shipping details and delivery updates.
Sensitive personal information. Coaching and wellness discussions can involve sensitive information (for example health-related context). We do not ask for medical records or diagnoses, and you should avoid sharing highly sensitive details unless necessary for coaching. If you choose to share health-related information, you consent to our processing of that information for the purpose of providing the services you requested.
How we use your information. We use information for the following purposes: (a) to provide and deliver coaching sessions, programs, digital products, and merchandise; (b) to process payments and fulfill orders; (c) to communicate with you about bookings, access, updates, and support requests; (d) to improve our website, services, and customer experience; (e) to manage community spaces and enforce our rules; (f) to send service-related notices (for example policy updates, access changes, or important operational messages); (g) to send marketing communications only where permitted by law or with your consent, and you can opt out where applicable; and (h) to prevent fraud, abuse, or security incidents and to comply with legal obligations.
Legal basis for processing (general). Depending on the context, we process personal data because: (a) it is necessary to perform a contract with you (for example delivering a paid program); (b) it is necessary for our legitimate interests (for example running the website securely and improving services), balanced against your rights; (c) you have provided consent (for example certain marketing or sensitive information you choose to share); and/or (d) it is necessary to comply with legal obligations. (If you are outside India, local privacy laws may provide additional rights and requirements.)
Cookies and tracking technologies. We may use cookies and similar technologies to run the website, remember preferences, understand traffic, and improve performance. Some cookies are essential for site functionality, while others are analytics or marketing cookies depending on what tools are enabled. You can manage cookies through your browser settings and, where available, any cookie banner preferences on the website.
Payment processing. Payments are handled by third-party payment processors. We do not store your full payment card number or CVV. The payment processor receives and processes payment details under their own privacy policies and security standards.
Merchandise fulfillment (print-on-demand). If you order merchandise, we share necessary details (such as your name, shipping address, email/phone where required for delivery, and order items) with our fulfillment and shipping partners, including print-on-demand providers (for example Printful) and courier services, solely to produce and deliver your order.
Sharing and disclosure of information. We may share personal information with: (a) service providers who help us operate (payment processors, hosting providers, email providers, analytics tools, scheduling/video platforms, customer support tools); (b) fulfillment and shipping partners for merchandise delivery; (c) professional advisors (for example accountants or legal advisors) where necessary; and (d) authorities or regulators if required by law or to protect rights, safety, and security. We do not sell your personal information.
International transfers. Some of our service providers and platforms may process data on servers outside India. When information is transferred internationally, we take reasonable steps to use reputable providers and appropriate safeguards suitable to the context.
Data retention. We retain personal information only as long as necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods vary depending on the type of information and the purpose (for example invoices may be kept longer for accounting/legal compliance).
Security. We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your rights and choices. Subject to applicable law, you may have rights to: (a) request access to the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of certain information; (d) withdraw consent where processing is based on consent; (e) object to certain processing or request restrictions; and (f) opt out of marketing communications where applicable. To make a request, contact us using the details in Section 18. We may need to verify your identity before completing certain requests.
Marketing communications. If we send marketing emails or messages, you can opt out by using the unsubscribe option (if provided) or by contacting us at fitassam.org@gmail.com. Service-related messages (such as purchase confirmations or policy updates) are not marketing and may still be sent.
Children’s privacy. Our services are not intended for children under 13. If you believe a child has provided personal information to us without parental consent, contact us and we will take reasonable steps to delete it. If you are under 18, a parent or guardian should review and accept our Terms of Service and supervise use.
Third-party links. Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.
Contact and complaints. For questions, requests, or complaints regarding this Privacy Policy or how we handle personal information, contact: Inner Glow Academy, Flat 603, Tower 7, Unitech Horizon, Sector Pi 1&2, Greater Noida, UP, India 201310; Phone +91 9650310355; Email fitassam.org@gmail.com.
Changes to this Privacy Policy. We may update this Privacy Policy from time to time. The updated version will be posted on https://www.innerglowacademy.org/ with a revised effective date. Your continued use of the website and services after changes means you accept the updated policy.